2017 Customer Service Award Winners
Awards in all of these categories were presented at The 15th Annual American Business Awards banquet on Tuesday, June 20, 2017 at the Marriott Marquis Hotel in New York City.
Learn about the judging and awards process here.
Customer Service Department of the Year - Business Services, Diversified Services & Legal
GOLD STEVIE WINNER:
Cartus Corporation, Danbury, CT: Cartus Corporation's Customer Service Department
SILVER STEVIE WINNER:
Hyatt Legal Plans, Cleveland, OH: Hyatt Legal Plans Customer Service
BRONZE STEVIE WINNERS:
ComputerCare, Santa Clara, CA: Growing a Business through Exceptional Customer Service
HGS, Peoria, IL: Innovative CX Strategies to Support a Dynamic Portfolio of World-Class Brands
Paychex, Inc., Rochester, NY: Paychex Customer Service
Press-One Customer Care, Inc., Fort Collins, CO: Press-One Customer Care
Wolters Kluwer's BizFilings, New York, NY: Wolters Kluwer's CT Corporation and BizFilings
Zeel, New York, NY: Zeel Customer Service
Customer Service Department of the Year - Computer Hardware & Computer Services
GOLD STEVIE WINNER:
Spinnaker Support, Greenwood Village, CO: Spinnaker Support Customer Service Department
SILVER STEVIE WINNER:
Rimini Street, Las Vegas, NV: Rimini Street Support Team Achieves Highest Support Ratings in the Industry
BRONZE STEVIE WINNERS:
Cisco Systems Inc, San Jose, CA: Digitized Customer Service Using Enterprise Data & Analytics (eDnA) Portal
Datapipe, Jersey City, NJ: Datapipe Completes Another Year of Exceptional Customer Service
Kaspersky Lab, Woburn, MA: Kaspersky Lab’s Services Department
SecureAuth, Irvine, CA: SecureAuth Customer Service
Squarespace, New York, NY: Squarespace Customer Operations Team
Vivint Smart Home, Provo, UT: Vivint Smart Home Executive Resolutions Team
Customer Service Department of the Year - Computer Software - Less Than 100 Employees
GOLD STEVIE WINNER:
Jazz, Pittsburgh, PA: AppFolio Property Manager Customer Service Department
BRONZE STEVIE WINNERS:
DATABASICS, Reston, VA: Providing More Than The Basics In Customer Service For 20 Years
FastSpring, Santa Barbara, CA: FastSpring's Customer Service Department
TOPS Software, Clearwater, FL: Customer Support Success Through Spectacular Customer Service
Customer Service Department of the Year - Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
Callidus Software, Dublin, CA: CallidusCloud Customer Service: Driving Retention Through Outstanding Support
SILVER STEVIE WINNER:
Webroot, Broomfield, CO: Webroot's Customer Service Department
BRONZE STEVIE WINNERS:
Brainshark, Waltham, MA: Brainshark's Reengineered Customer Care Program
Carbonite, Inc., Lewiston, ME: Carbonite Customer Care
CareerBuilder, Norcross, GA: CareerBuilder: Investing in our Customer's Success
Constant Contact, Waltham, MA: Constant Contact's Customer Service Team
Diligent Corporation, New York, NY: Creating Customer-Centric Experiences
Epicor, Austin, TX: Epicor Customer Service
iCIMS, Matawan, NJ: iCIMS Enriches the Customer Experience with Persona-based Support
Information Builders, New York, NY: Information Builders' Worldwide Customer Services Converts Customers to Partners
Jitterbit, Alamedia, CA: Jitterbit: committed to customers
ONTRAPORT, Santa Barbara, CA: ONTRAPORT's Customer Service Team
Customer Service Department of the Year- Financial Services & Real Estate
GOLD STEVIE WINNER:
SoftPro, Raleigh, NC: SoftPro is Making it Personal with Customer Service
SILVER STEVIE WINNER:
ClientPay, St. Paul Park, MN: ClientPay Support: Earning the Right to be Recommended
BRONZE STEVIE WINNERS:
FIS, St. Petersburg, FL: FIS Global Retail Payments Client Relations
John Hancock Financial Services, Boston, MA: Support…who owns it anyways?
PayJunction, Santa Barbara, CA: PayJunction Inspires Customer Satisfaction While Modernizing Product Offering
Square, Inc., San Francisco, CA: Square’s Customer Support Team
United Shore Financial Services, Troy, MI: United Shore: Revolutionizing the Mortgage Industry with Red Carpet Service
Customer Service Department of the Year - Health Products and Services
GOLD STEVIE WINNER:
SCAN, Long Beach, CA: SCAN’s Member-Centric Customer Service Department
BRONZE STEVIE WINNERS:
MDwise, Inc., Indianapolis, IN: Because We Care. - MDwise 2016 Customer Service Department
Nutrisystem, Fort Washington, PA: Through Thick & Thin and Across Multiple Brands
Stride Health, San Francisco, CA: Stride Health: Strengthening Customer Relationships through Human Support in a Changing Health Care Landscape
Customer Service Department of the Year - Insurance
GOLD STEVIE WINNER:
AIG Travel, Houston, TX: A Step Ahead: AIG Travel Customer Service Department
BRONZE STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance's Customer Service Department
Electric Insurance Company, Beverly, MA: Electric Insurance Company - Claims Customer Service Department
Family Heritage Life Insurance Company of America, Broadview Heights, OH: Family Heritage Life Insurance Company of America Customer Service
Legal Access Plans, LLC, Houston, TX: LegalEASE, a Legal Access Company, Customer Service Department
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY Customer Service Department - Passion for Service
Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
IntelePeer Cloud Communications LLC, San Mateo, CA: IntelePeer Customer Service: Not all superheroes wear capes: some wear headsets
BRONZE STEVIE WINNERS:
Allied Telecom, Arlington, VA: Personal Client Care & Quick Response Times: Allied Telecom Goes Above & Beyond
Ytel, Foothill Ranch, CA : Ytel Smart Support Department
Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
CarMax, Richmond, VA: CarMax Customer Relations Department - Driving World-Class Customer Service
SILVER STEVIE WINNERS:
HomeServe, Chattanooga, TN: Putting our Employees and Customers at the heart of everything we do!
Samuel Hubbard Shoe Company, Mill Valley, CA: Samuel Hubbard Shoe Company - Making Friends One Pair At A Time.
Spireon, Inc., Irvine, CA: Spireon, Leader in Aftermarket Telematics Solutions, Excels in Customer Service
BRONZE STEVIE WINNERS:
Empire Today, LLC, Northlake, IL: Empire Today Customer Service Department
Fareportal, New York, NY: Fareportal Customer Service Department
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacation Club Owner Services – Delivering Unforgettable Experiences That Make Vacation Dreams Come True
Regional Learning Alliance (RLA); Cranberry Twp., PA: RLA, Learning & Conference Center - Event & Technology Services Department
The Common Application, Arlington, VA: The Common Application Solutions Center team helps to calm stress and anxiety of college applicants through our robust, multi-channel support platform and engaged support team.
Wired PR Group, Phoenix, AZ: WebPT: Customer Service that Cultivates Raving Fans
Customer Service Team of the Year- Advertising, Marketing, Public Relations and Business Services
GOLD STEVIE WINNER:
Generali Global Assistance, Bethesda, MD: Generali Global Assistance's Identity Protection Customer Service Team
BRONZE STEVIE WINNERS:
CyraCom, Tucson, AZ: CyraCom's Implementation Specialists Team
FedBid Inc. Vienna, VA: Built on Our Belief in a Better Way
Customer Service Team of the Year - Computer Services & Software
GOLD STEVIE WINNER:
Acquia, Boston, MA: Providing the Industry’s Highest Level of Drupal Expertise and Global Support
SILVER STEVIE WINNER:
Diligent Corporation, New York, NY: Creating Customer-Centric Experiences
BRONZE STEVIE WINNERS:
Callidus Software, Dublin, CA: CallidusCloud Customer Service: Boosting Revenue and Retention
Carbonite, Inc., Lewiston, ME: EVault - The Transformation of a Technical Support Team in Carbonite
Rimini Street, Las Vegas, NV: Rimini Street's Global Siebel Support Team Dedication Continues after 12 Years of Outstanding Service
Squarespace, New York, NY: Squarespace Content & Community Team
Vivint Smart Home, Provo, UT: Vivint Customer Service Management Team
Customer Service Team of the Year - Financial Services, Insurance & Real Estate
GOLD STEVIE WINNER:
Wells Fargo Treasury Management, San Francisco, CA: WellsOne® Service Center
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance's Customer Service Team
FIS, St. Petersburg, FL: FIS GRP Client Relations Management Team
SoftPro, Raleigh, NC: SoftPro - It's All About the Customer
BRONZE STEVIE WINNERS:
BluePay Processing, Naperville, IL: BluePay’s Dynamic Partner Support Team
Electric Insurance Company, Beverly, MA: Electric Insurance Company Customer Service Team
John Hancock Financial Services, Boston, MA: Providing Quality Customer Service Amidst Change
John Hancock Financial Services, Boston, MA: Measuring Superior Customer Service (RPS)
Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
HomeServe, Chattanooga, TN: Customer Service Management Team - Collaborating to deliver best in class customer experiences
SILVER STEVIE WINNERS:
Marriott Vacations Worldwide Corporation, Orlando, FL: Marriott Vacation Club Owner Services – Delivering Unforgettable Experiences That Make Vacation Dreams Come True
U.S. Green Building Council, Washington, DC: USGBC & GBCI’s Technical Customer Service Team: Dynamic and Nimble
Wheels Inc., Des Plaines, IL: Integration Services Team Sets Clients up for Success
BRONZE STEVIE WINNER:
Lifesize, Austin, TX: Lifesize Customer Success Team
Customer Service Executive of the Year
GOLD STEVIE WINNER:
Vivint Smart Home, Provo, UT: Norm Nelson, Director of Customer Experience
SILVER STEVIE WINNER:
FIS, St. Petersburg, FL: Brian O'Neill, Chief Client Officer
BRONZE STEVIE WINNERS:
Callidus Software, Dublin, CA: Ferdie Pulido, Vice President, Customer Support
Carbonite, Inc., Lewiston, ME: Robert Frost, Vice President
CareerBuilder, Norcross, GA: Kyle Cleaver, VP - Global Customer Care
Creative Lodging Solutions, Lexington, KY: Chris Tetterton, Director of Operations
Lifesize, Austin, TX: Amy Downs, Lifesize Chief Customer Success and Happiness Officer
Rimini Street, Las Vegas, NV: Craig Mackereth, GVP, Global Application Support