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Customer Service Awards Judging Committee

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Artem Skoryi

Vice President of Business Development, Boosteroid, Houston, Texas, United States

Artem Skoryi is an award-winning technology executive and the Vice President of Business Development at Boosteroid, where he drives the global expansion of cloud gaming infrastructure. Artem Skoryi serves as the Vice President of Business Development at Boosteroid, a global technology and infrastructure company building and operating large-scale distributed GPU platforms for gaming, AI, high-performance computing, and real-time edge workloads. One of Boosteroid’s flagship platforms delivers cloud gaming experiences to millions of users worldwide, serving as a production environment that validates the company’s GPU architecture, orchestration capabilities, and operational excellence under real-time conditions. Often referred to as the "Netflix of gaming," the platform empowers millions of users to stream high-performance PC titles on everyday devices without requiring expensive consumer hardware. In his executive capacity, Skoryi is responsible for shaping the company's global commercial strategy, securing vital B2B technology partnerships, and guiding the platform's scalable infrastructure development.​ Skoryi began his journey with Boosteroid in October 2019 as a Business Development Manager, entering the cloud gaming sector while still completing his university education. Through consistent execution and a talent for identifying growth opportunities, he was elevated to Senior Business Development Manager in 2020, and subsequently appointed to his current Vice President role in November 2021.​​ A defining hallmark of Skoryi's tenure has been his successful negotiation of transformative hardware and software integrations. He has played a central role in making AAA gaming accessible across a diverse array of non-traditional platforms, including smart TVs, in-car entertainment systems, and future augmented reality wearables. Under his strategic direction, Boosteroid has aggressively expanded its server footprint to 29 global data centers.​ His negotiation expertise was instrumental in securing foundational hardware alliances with ASUS and Intel, as well as a milestone ten-year partnership with Microsoft in 2023 to bring Xbox PC games to the platform. He has also championed integrations with major consumer brands like Google, Samsung, and LG. Skoryi's executive success is built upon a lifelong, hands-on fascination with computing hardware and digital ecosystems. He balanced this deep technical curiosity with formal academic training, studying at the Taras Shevchenko National University of Kyiv from 2019 to 2020 while simultaneously launching his career in the tech industry.​​ Skoryi’s contributions to democratizing digital entertainment have earned him significant acclaim from premier global business programs. In 2025, he traveled to New York to accept a prestigious Silver Stevie® Award, celebrating his bold decision-making and commitment to building an innovative worldwide platform. Drawing upon his extensive background in scaling cloud infrastructure and global market penetration, Skoryi serves as an expert judge for international business awards. His comprehensive knowledge of B2B relationship management, international expansion risks, and cross-platform monetization enables him to critically assess the commercial viability of emerging technology initiatives. Having guided a major tech company through periods of hyper-growth, Skoryi provides invaluable insights into executive leadership, strategic innovation, and operational excellence when evaluating award candidates.

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Francesca Alabede

Operations and Customer Experience Manager, Lingawa, Lagos, Nigeria

Francesca Alabede is the Operations and Customer Experience Manager at Lingawa, where she drives service excellence, team development, and operational growth. She is passionate about people-centred leadership and is deeply committed to advancing innovation and excellence in customer service globally. Francesca brings this expertise and perspective to the Stevie Awards judging panel.

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Shruthi Boosey

Customer Service Awards Judging Committee, Managing Partner, Jana Consultants, Dubai, United Arab Emirates

C-suite leader and former airline GSA CEO with 25+ years of experience across aviation and B2B consulting. With a major in HRM, she is a strategic advisor specializing in leadership, organizational alignment, customer experience (CX), and sustainability. Member of the Board of Governors, a Global Citizen and an active student mentor, she is known for simplifying complexity, aligning teams, and driving impact.

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Jay Dalal

Assistant Vice President, Barclays, Jersey City, New Jersey, United States

Jay Dalal is a tech leader blending structural engineering and finance. With Masters degrees from Stanford and Georgia Tech, he pioneered GPU-accelerated analysis tools at HOK. A Gold Medalist from NIT Surat, Jay specializes in AI, ML, and automation, driving innovation at the intersection of advanced technology and infrastructure.

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Vishal Gudhka

Senior Network Architect, Versa Networks, Livermore, California, United States

With over 10 years of experience in computer networking and security, Vishal worked with global enterprise customers to design and support secure, high-performing networks. From Vishal's early days at Juniper Networks to his current role at Versa Networks as a senior network architect, he focuses on building scalable Network security solutions that drive customer success.

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Rohan Gupta

Principal, Deloitte Consulting, New York City, New York, United States

Rohan is a technologist, product leader, and market analyst at Deloitte, where he partners with clients to launch new products, build technology-enabled businesses, execute go-to-market strategies, develop portfolios, pricing, and packaging strategies, and adopt enterprise AI and cloud technologies.

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Sahaya Joseph

Senior Vice President, Product Management, The Bank of New York (BNY), Edison, New Jersey, United States

Sahaya is a Product Leader and Business Analysis Expert at BNY. She drives innovation through data-driven strategies, consistently delivering impactful solutions that optimize processes and enhance customer experiences. Renowned for her exceptional stakeholder management skills, she fosters strong relationships across the board to align business objectives and deliver transformative results.

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Swapnil Joshi

Head, Strategic Planning, Unilever US Inc, Hoboken, New Jersey, United States

Swapnil is an experienced supply chain professional with over 18 years of experience in Customer Experience & Service, Strategy & Transformation, New Product Development, Warehousing & Transportation, Sales & Operation Planning, and Category Operations. Swapnil holds a master's in business administration with engineering in Computer Science & Technology.

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Karteek Kotamsetty

Customer Engineer, Google Public Sector LLC, Austin, Texas, United States

Karteek Kotamsetty is a Lead Customer Engineer at Google with 17+ years of expertise in AI, Cyber Security, and Data Analytics. An MBA graduate from West Texas A&M, he drives digital transformation for US government agencies. He specializes in bridging complex architecture with strategic public sector goals.

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Atul Punj

CEO, IBS Fintech, Bridgewater, New Jersey, United States

Atul Punj is an accomplished IT industry leader with over three decades of experience in global delivery, enterprise sales, and digital transformation. He currently serves as the CEO of IBSFINtech USA, leading the company's expansion into the U.S. market.

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Shankar Raj

Principal Systems Analyst (Sr.Manager), Fidelity Investments, Draper, Utah, United States

Mr. Shankar Raj is a global IT and AI leader with 21+ years orchestrating high-impact digital transformation. At Fidelity, he leads enterprise digitization that strips out anti-digital friction at scale. A Fellow IETE, IEEE Senior Member, International Judge, and a Global mentor, he is recognized for ethical, human-centered innovation.

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Hitali Shah

Advanced Analyst, Electronic Arts, Wesley Chapel, Florida, United States

Hitali Shah is an Advanced Analyst at Electronic Arts with expertise in data analytics, business strategy, and innovation. She holds two master's degrees and has worked at LinkedIn and Oracle. Passionate about leveraging data for decision-making, she holds multiple certifications and thrives on solving complex problems to enhance user experiences.

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Manas Srivastava

Senior Customer Engineer, Google, Mill Creek, Washington, United States

With close to 20 years of experience in ERP solutions, data management, & advanced data analytics, Manas is a seasoned technical architect and a thought leader helping customers across industries with digital transformation. He has assisted numerous customers in modernizing their legacy IT infrastructure and transitioning to the cloud. Has experience working with global giants like Google & Amazon.

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Ekaette Tim

AI Workforce Specialist, American University, New York City, New York, United States

Ekaette is an AI Workforce Specialist at Microsoft, focused on helping organizations transform the way they work using Microsoft 365 Copilot, Copilot Studio, and agentic AI solutions. She brings together a background in client services management, sales and an MBA to bridge deep analytical thinking with business strategy.

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Manjula Kumari V.V

CEO, Senior Consultant for Obesity Management, Varanaa's Health Care, Research and Training Organization LLP, Nellore, Andhra Pradesh, India

Manjula Kumari has a Masters in Physiotherapy (Sports n Musculoskeletal) from DRNTRUHS, Fellowship in medical cosmetology from University of Greifswald, Germany; completed Doctor of Physical therapy (DPT) from University of Montana, USA and Earned Doctorate in Healthcare Management (PhD) from IIC University of Technology, Cambodia.