Listed here are the Gold, Silver, and Bronze Stevie® Award winners in these categories in The 2026 American Business Awards®. Those winners in attendance will be celebrated on stage during the 24^th annual awards gala on Tuesday, June 9 in New York City. Tickets for the event are on sale now. Learn more about the event here.

Best Crisis Response in Customer Service
GOLD STEVIE® WINNER
Bank of America, Charlotte, North Carolina, United States: Bank of America's Client Assistance Program Response to the Los Angeles Wildfires

Best Use of Technology in Customer Service
GOLD STEVIE® WINNER
MaintainX, San Francisco, California, United States: MaintainX: Scaling digital support with Intercom + Zendesk performance lift
SILVER STEVIE® WINNER
Grace Hill, Irving, Texas, United States: Realync by Grace Hill
JFKIAT, New York City, New York, United States: JFKIAT Launched World’s First Real-Time Indoor Mobility Cart Tracking System at JFK T4
TCP, San Angelo, Texas, United States: Operationalizing AI-Driven Customer Service at Scale for 37K+ Customers
BRONZE STEVIE® WINNER
Actionstep, Denver, Colorado, United States: Best Use of Technology in Customer Service - Scout AI Chatbot
Businessolver, West Des Moines, Iowa, United States: How Anticipation Becomes "Always On" Service
CTM, Millersville, Maryland, United States: Smarter Conversations, Happier Customers: VoiceAI by CTM
Horatio, Miami, Florida, United States: Horatio, Human-Powered AI: Transforming Customer Service at Scale
Vimo, Mountain View, California, United States: Nomination for Best Use of Technology in Customer Service, Vimo Inc., Customer Assistance Center (CAC)

Customer Retention Program of the Year
GOLD STEVIE® WINNER
Ever.Ag, Lewisville, Texas, United States: Ever.Ag's Dedicated Support and Retention Program
SILVER STEVIE® WINNER
Bank of America, Charlotte, North Carolina, United States: Bank of America's Comprehensive Client Retention Program
TCP, San Angelo, Texas, United States: The Path to 90% GRR - Scaling Excellent Service Across 37K+ Customers
BRONZE STEVIE® WINNER
Associated Students UCLA, Los Angeles, California, United States: Bruin Rewards

Customer Service Department of the Year - Technology Industries
GOLD STEVIE® WINNER
DATABASICS, Reston, Virginia, United States: "You Need to Teach Other Vendors": DATABASICS Redefines Customer Service Excellence
SILVER STEVIE® WINNER
8x8 - The Customer Service Department, Campbell, California, United States: The Customer Service Department at 8x8
Buildertrend | Omaha, Omaha, Nebraska, United States: Buildertrend's world-class Customer Service Department
Constant Contact, Waltham, Massachusetts, United States: A Shift to Proactive Customer Service
Cortavo, Atlanta, Georgia, United States: Cortavo's Customer Service Department
Iris Powered by Generali, Washington, District of Columbia, United States: Resilience, Empathy, and Scalable CX Innovation Under Pressure
iTrustCapital, Irvine, California, United States: Customer Service Department of the Year
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
Optimum, Long Island City, New York, United States: Optimum’s global care operation delivers exceptional satisfaction and is rewarded with +300,000 new sales
Squarespace Inc, New York, New York, United States: Squarespace - Customer Service Department of the Year
Tangoe US, Inc., Indianapolis, Indiana, United States: From Customer Health Monitoring to Revenue Protection Engine: How Tangoe Operationalized Enterprise Customer Success at Global Scale
United Communications, Franklin, Tennessee, United States: Prevention-First Customer Service Department
BRONZE STEVIE® WINNER
Allstate Identity Protection, Scottsdale, Arizona, United States: Allstate Identity Protection: Delivering Peace of Mind Through Exceptional Service
SoftPro, Raleigh, North Carolina, United States: Empowering Customer Success with SoftPro's Exceptional Support

Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
SILVER STEVIE® WINNER
Aptia, Boston, Massachusetts, United States: Aptia: Setting the New Standard for World-Class Customer Service
Bimbo Bakeries USA, Irving, Texas, United States: Customer Service Department of the Year: Delivering Excellence at Every Touchpoint
DirectEmployers Association, Indianapolis, Indiana, United States: DirectEmployers Member Engagement: High-Touch Human-Centric Support, Every Step of the Way
Human Interest, Inc., San Francisco, California, United States: Human Interest - Driving Innovation in Customer Service for the Retirement Industry
MetLife Legal Plans, Cleveland, Ohio, United States: MetLife Legal Plans: Trusted Support, Proven Excellence
One Step GPS, New York, New York, United States: The Innovative Customer Service Department at One Step GPS
PayJunction, Santa Barbara, California, United States: Exceptional Service at Scale: The Customer Support Team Behind PayJunction’s Trusted Partner Promise
Showdown Displays, Brooklyn Center, Minnesota, United States: Transformational Excellence
TPx, Austin, Texas, United States: TPx Customer Service Department
Worldpay, Symmes Twp, Ohio, United States: US SMB Operations Customer Care
BRONZE STEVIE® WINNER
Alpha Warranty Services, South Jordan, Utah, United States: Leading with Integrity & Innovation: Alpha Warranty Services Customer Service Department of the Year
Copyright Clearance Center, Danvers, Massachusetts, United States: Using Analytics to Improve the Customer Service Process
Delta Dental of Kansas, Wichita, Kansas, United States: Customer Service Excellence at Scale: Raising the Standard for Care and Performance
First Advantage, Atlanta, Georgia, United States: First Advantage's Customer Service Department
Golden Hour Veterinary Telemedicine, Spring, Texas, United States: Golden Hour's Customer Service Department
ModMed, Boca Raton, Florida, United States: Excellence in Customer Care – ModMed
Otus, Highwood, Illinois, United States: Otus Prioritizes Client Experience During AI Insights Launch
Rentec Direct, Grants Pass, Oregon, United States: Rentec Direct's Customer Service Department
WebPT, Phoenix, Arizona, United States: WebPT Customer Service Department of the Year: Proven Results for Rehab Therapy Providers

Customer Service Executive of the Year
GOLD STEVIE® WINNER
INFUSE, Boca Raton, Florida, United States: Larysa Zakirova, Chief Operating Officer
SILVER STEVIE® WINNER
8x8 - Customer Success, Campbell, California, United States: Jason Graham, Vice President of Global Customer Success
First Advantage, Atlanta, Georgia, United States: Delia Medina, VP of Global Customer Care Innovation
Knapp Inc., Kennesaw, Georgia, United States: Deep Tayal, Senior Vice President of Customer Service North America
Lenovo Premier Support - North America, Haidian District, China: Melinda Pickett, Director NA CEC
Showdown Displays, Brooklyn Center, Minnesota, United States: Jim Thomsen, Vice President of Customer Success
Vimo®, Mountain View, California, United States: Michael Daugherty VP, Call Center Operations, Vimo® DBA GetInsured
BRONZE STEVIE® WINNER
Alloy Labs, St. Paul, Minnesota, United States: Amber Frye, Director of Member Success
Bimbo Bakeries USA, Irving, Texas, United States: Nancilyn Folkerts, Senior Director of the Connection Cente
Delta Dental of Kansas, Wichita, Kansas, United States: Kristen Hoffman, Chief Operating and Experience Officer

Customer Service Innovation of the Year
GOLD STEVIE® WINNER
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy

Customer Service Innovation of the Year
GOLD STEVIE® WINNER
Human Interest, Inc., San Francisco, California, United States: Human Interest - Driving Innovation in Customer Service for the Retirement Industry
SILVER STEVIE® WINNER
Interblock Gaming, Las Vegas, Nevada, United States: Advancing Customer Experience Through Design
NIX, Tampa, Florida, United States: AI-driven Modernization for Pharmaceutical Software Provider
SolarWinds, Austin, Texas, United States: Customer Experience Transformation Through Proactive, Data-Driven Innovation
TPx, Austin, Texas, United States: Customer Service Innovation of the Year - TPx
BRONZE STEVIE® WINNER
First Advantage, Atlanta, Georgia, United States: First Advantage Global Customer Care
Gold Standard Automotive Network, Draper, Utah, United States: From Peace of Mind to Real Value: Reinventing Vehicle Service Contracts Through Customer Service Innovation
Granite Telecommunications, LLC, Quincy, Massachusetts, United States: Granite360: The Next Evolution in Telecommunications Customer Experience

Customer Service Team of the Year
GOLD STEVIE® WINNER
8x8 - Customer Success, Campbell, California, United States: The Customer Success Team
SILVER STEVIE® WINNER
Aptia, Boston, Massachusetts, United States: Beating Every Benchmark: Aptia’s World-Class Customer Service Team
Bentek, Palm Beach Gardens, Florida, United States: Redefining the Possible: How Bentek Transformed Public-Sector Benefits
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
MaintainX, San Francisco, California, United States: MaintainX Support: Customer Service Team of the Year
MetTel, New York, New York, United States: MetTel's New Customer Assurance Program: Transforming Escalations into Excellence
Sodexo, North Bethesda, Minnesota, United States: Experiences Matter Customer Service Training Program Team of the Year
SoftPro, Raleigh, North Carolina, United States: Proactive Support Strategy Drives Exceptional Customer Satisfaction
BRONZE STEVIE® WINNER
Delta Dental of Kansas, Wichita, Kansas, United States: Delta Dental of Kansas’ Customer Service team
Gold Standard Automotive Network, Draper, Utah, United States: Scaling Customer Service Excellence in Financial Services Through Transparency and Proactive Support.
Legal Resources, Virginia Beach, Virginia, United States: Legal Resources Member Services: Human-Centered Support That Guides Members Through Life’s Legal Moments
PrimeRx, Uniondale, New York, United States: Contact Center of the Year (Up to 100 Seats)
Selerix Systems, Plano, Texas, United States: Selerix Client Services: A People-First Service Model Built on Listening and Values
TikTok Shop, Culver City, California, United States: Building Trust in Social Commerce: TikTok Shop Customer Service Team
Vimo®, Mountain View, California, United States: GetInsured’s Consumer Assistance Center

Digital Customer Service Team of the Year
GOLD STEVIE® WINNER
MaintainX, San Francisco, California, United States: MaintainX Support: Digital Customer Service Team of the Year (94% CSAT, 1m49s Median First Response, 44K+ Conversations)

Multilingual Customer Support
GOLD STEVIE® WINNER
First Advantage, Atlanta, Georgia, United States: Multilingual Customer Support - First Advantage